You’ll see charges when you sign up and as your subscription processes each box.  MULTI-MONTH PLANS If you’re on a 6- or 12-month subscription, charges continue until all boxes in your subscription term have been processed.  If you have questions abo

You&#x2019;ll see charges when you sign up and as your subscription processes each box. &#xA0; &#xA0;MULTI-MONTH PLANS If you&#x2019;re on a 6- or 12-month subscription, charges continue until all boxes in your subscription term have been processed. &#xA0; &#xA0;If you have questions about a charge, contact support and we&#x2019;ll walk through it with you. &#xA0; &#xA0;RELATED ARTICLES <a href="https://woofpack.gorgias.help/en-US/4193403-323ebfa4db8e40bd9a7d49ef808089ef">&#x2022; Why was I charged more than expected? </a><a href="https://woofpack.gorgias.help/en-US/4192938-ce8b57416b954484997a95c517cd5a6a"> &#x2022; Plans &amp; pricing</a>

Billing dates & charges

Payment issues usually happen due to expired cards or billing mismatches.  Updating your payment method often resolves it. If not, we’re happy to help.  RELATED ARTICLES • Billing dates & charges

Payment issues usually happen due to expired cards or billing mismatches. &#xA0; &#xA0;Updating your payment method often resolves it. If not, we&#x2019;re happy to help. &#xA0; &#xA0;RELATED ARTICLES <a href="https://woofpack.gorgias.help/en-US/4193399-fc35c580d6774950824c70480ad4d0b4">&#x2022; Billing dates &amp; charges</a>

Payment failed or was declined

Unexpected charges are often related to subscription terms.  COMMON REASONS • A box in a multi-month subscription term was processed • Shipping or taxes were applied  If you’re unsure which plan you’re on or why a charge occurred, contact support and

Unexpected charges are often related to subscription terms. &#xA0; &#xA0;COMMON REASONS &#x2022; A box in a multi-month subscription term was processed &#xA0;&#x2022; Shipping or taxes were applied &#xA0; &#xA0;If you&#x2019;re unsure which plan you&#x2019;re on or why a charge occurred, contact support and we&#x2019;ll clarify it for you. &#xA0; &#xA0;RELATED ARTICLES <a href="https://woofpack.gorgias.help/en-US/4193399-fc35c580d6774950824c70480ad4d0b4">&#x2022; Billing dates &amp; charges </a><a href="https://woofpack.gorgias.help/en-US/4192938-ce8b57416b954484997a95c517cd5a6a"> &#x2022; Plans &amp; pricing</a>

Why was I charged more than expected?

We occasionally offer promo codes and special deals.  Codes must be applied at checkout and can’t be added afterward.  RELATED ARTICLES • Why didn’t my promo code work? • Gift subscriptions

We occasionally offer promo codes and special deals. &#xA0; &#xA0;Codes must be applied at checkout and can&#x2019;t be added afterward. &#xA0; &#xA0;RELATED ARTICLES <a href="https://woofpack.gorgias.help/en-US/4193407-6394e68d5a5843b1b864a90ca41b961c">&#x2022; Why didn&#x2019;t my promo code work? </a><a href="https://woofpack.gorgias.help/en-US/4242350-78aeb87da3574cfc89e2e6d1b579449d"> &#x2022; Gift subscriptions</a>

Promo codes and discounts

Promo codes may expire or be limited to certain plans.  Double‑check the details or contact support if you’re unsure.  RELATED ARTICLES • Promo codes and discounts

Promo codes may expire or be limited to certain plans. &#xA0; &#xA0;Double&#x2011;check the details or contact support if you&#x2019;re unsure. &#xA0; &#xA0;RELATED ARTICLES <a href="https://woofpack.gorgias.help/en-US/4193406-786586e1de364bad967b688704d0bffe">&#x2022; Promo codes and discounts</a>

Why didn’t my promo code work?

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