📦 Shipping & Delivery
Find shipping timelines, tracking information, address changes, and help with delayed or missing packages.
Shipping rates & delivery timelines
We ship Woof Pack boxes across Canada and the contiguous United States. Shipping costs are calculated at checkout. Most boxes arrive within a few business days after shipping. RELATED ARTICLES • Track my order • Change my shipping address • Lost, s
Track my order
Once your Woof Pack ships, we’ll email you a tracking link. If tracking hasn’t updated after 48 hours, reach out to support and we’ll help. RELATED ARTICLES • Shipping timelines • Why does my tracking say ‘Label Created’? • Lost, stolen, or delayed
Change my shipping address
Need to update your delivery address? Contact us before your box ships and we’ll take care of it. You can update your shipping address for an upcoming order directly in your account portal. RELATED ARTICLES • Track my order • Lost or delayed package
Lost, stolen, or delayed packages
We know waiting can be frustrating. If your package is delayed or marked delivered but missing, contact support and we’ll investigate. RELATED ARTICLES • Track my order • Shipping timelines
Why does my tracking say 'Label Created'?
This usually means your box is packed and waiting for carrier pickup. Tracking should update within 24–72 hours. If not, contact support. RELATED ARTICLES • Track my order • Shipping timelines
Order returned to sender
We know waiting can be frustrating. If your package is delayed or marked delivered but missing, contact support and we’ll investigate. RELATED ARTICLES • Track my order • Shipping timelines