📦 Shipping & Delivery

Find shipping timelines, tracking information, address changes, and help with delayed or missing packages.

Shipping rates & delivery timelines

We ship Woof Pack boxes across Canada and the contiguous United States. Shipping costs are calculated at checkout. Most boxes arrive within a few business days after shipping. RELATED ARTICLES • Track my order • Change my shipping address • Lost, s

Track my order

Once your Woof Pack ships, we’ll email you a tracking link. If tracking hasn’t updated after 48 hours, reach out to support and we’ll help. RELATED ARTICLES • Shipping timelines • Why does my tracking say ‘Label Created’? • Lost, stolen, or delayed

Change my shipping address

Need to update your delivery address? Contact us before your box ships and we’ll take care of it. You can update your shipping address for an upcoming order directly in your account portal. RELATED ARTICLES • Track my order • Lost or delayed package

Lost, stolen, or delayed packages

We know waiting can be frustrating. If your package is delayed or marked delivered but missing, contact support and we’ll investigate. RELATED ARTICLES • Track my order • Shipping timelines

Why does my tracking say 'Label Created'?

This usually means your box is packed and waiting for carrier pickup. Tracking should update within 24–72 hours. If not, contact support. RELATED ARTICLES • Track my order • Shipping timelines

Order returned to sender

We know waiting can be frustrating. If your package is delayed or marked delivered but missing, contact support and we’ll investigate. RELATED ARTICLES • Track my order • Shipping timelines