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What shipping company do you use?

We ship Woof Packs through Canada Post's expedited shipping, UNI UNI and United Postal Service.

Is there a cost for shipping?

Shipping varies between $8 and $14 anywhere in Canada and inside the contiguous 48 United States

When will I receive my first box?

Your first box is shipped on the next business day after you place your order! All future orders are automatically charged on the 10th of the following month and shipped on the 15th.

How do I update my shipping information?

Head over to the Address sections when you log into your account. You’ll then need to select your current shipping Information and click Update once you've changed your shipping details.If you need to update the address on a processed order, just ema

How can I track my package?

We’ll send you a tracking number as soon as your pack goes out for delivery and you’ll be notified once it’s delivered to your door!

Can I change the shipping schedule?

We do allow an every 2 months shipping schedule on your current plan! Just send us an email at [email protected] with your account information and we’ll help you out.